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Incoterms 2010 seminar series  




Customer Service

If you experience a problem with your order, please contact us immediately. 
We may ask for your company name, order number, approximate date of order so we can research the problem.

You may reach our customer service department by:

Telephone: 212-703-5078
Fax: 212-944-0012

We will do all we can to solve your problem as soon as possible.
Return Policy

All claims regarding damaged, defective, or incorrect titles must be sent to our office within 60 days from the date the order was placed.  When calling, be sure to have your order number, date of order or methods of payment.  A faxed or emailed copy of your packing slip or invoice will help.

All returned items must be in resalable condition and currently in print.
Returns must be made freight prepaid to our offices at 1212 Avenue of the Americas, 18th Floor, New York, NY 10036.  If USCIB International Bookstore has shipped books that are damaged or incorrect, we will accept returns at our expense. A return authorization will be given if your request is in order.
  • Credits will not be given nor returns accepted two months from the date of order.  All requests for credits or checks issued for returns must be within the same two month period.
  • We cannot accept returns of eBooks, CD-ROMs, diskettes or electronic products.